Questions we get asked a lot.
Honest answers. If you have one we haven't covered, the audit call is the right place to ask it.
General
What does Kastiv build?
We build production AI video pipelines - primarily wiring HeyGen or Synthesia into CRM and outreach tools. We also build custom web apps, API integrations, and Discord bots. Everything is fixed-price and engineered to production standards.
Where are you based?
Lahore, Pakistan. We work US business hours (EST and PST) and respond to messages within a few hours during that window.
How is Kastiv different from a Zapier consultant?
Zapier templates break at real volume - no retry logic when the API rate-limits you, no alert when a render fails silently, no CRM write-back. We build the version that has all of those things. The honest answer: if you want under 20 videos a month, use Zapier. If you want 200+, or if you need it to be reliable, that is when custom engineering pays for itself.
Do you have a portfolio?
Yes. See the work page for production builds with real results. Case studies are anonymized by default - references available on request during the scoping call.
Do you work with agencies or only direct clients?
Both. We white-label work for agencies and work direct with end clients.
Pricing
What does a build cost?
Pipeline Starter starts at $2,500. The flagship Video Sales Engine is $4,997. Custom / multi-CRM / multi-platform builds start at $12,000. Retainers from $997/mo. All prices are fixed - you know the number before we start. See the pricing page for the full breakdown.
Is pricing fixed or hourly?
Fixed. Every build has one price, agreed before we write a line of code. No hourly meter, no scope creep invoices.
What is included in the fixed price?
Everything in the written spec. Architecture, build, error handling, testing, handover documentation, a 60-minute recorded handover session, and a 30-day post-launch fix window.
What is not included?
Platform licensing (HeyGen, your CRM), video creative and scripting, out-of-scope additions requested mid-build (quoted separately), and work outside the 30-day fix window without a retainer.
Do you offer payment plans?
Yes. All builds use milestone-based payments. Typically 50% at kickoff and 50% at launch. Larger builds can be split into more milestones.
Platforms and integrations
Which CRMs do you integrate with?
HubSpot and Salesforce are the primary targets - one CRM per build. Pipedrive is available at additional scope. Any CRM with a usable API or webhook is possible as custom work. Ask in the audit and you get a straight answer, in writing, before you spend anything.
HeyGen or Synthesia - which do you recommend?
Depends on use case. HeyGen for CRM-triggered sales outreach - pay-as-you-go API, verified n8n node, official MCP server. Synthesia for L&D and LMS delivery - SCORM export, auto-republish to Workday/Cornerstone. We build for both. Not decided? The audit's cost projection models both against your actual volume.
Do you build n8n workflows or custom code?
Both, depending on volume and reliability requirements. n8n is great for under 50 videos a day and low-ops teams. Past that threshold, or when you need guaranteed retry and monitoring, custom Node.js or Python with a proper queue is the better architecture. We tell you which fits your situation in the audit.
Can you integrate with Apollo.io / Outreach / other outreach tools?
Yes. The delivery layer of the pipeline - where the video link gets sent - connects to Apollo.io, Outreach, Salesloft, or any tool with an API. We scope the delivery layer separately from the CRM integration.
What if my CRM has a custom schema or I use a niche tool?
Bring it to the audit. If it has a REST API or webhooks, we can integrate it. If not, we will tell you that too.
The Guarantee
What exactly does the Working Pipeline Guarantee cover?
The pipeline runs end to end as the written acceptance criteria describe, or we keep working until it does. If we cannot meet the criteria, the final milestone is waived and you keep everything built plus all documentation.
What is not covered by the guarantee?
New requirements added after the scope is signed, changes to third-party platforms after launch (HeyGen API updates, CRM schema changes), and issues caused by your platform credentials or plan limits. See the guarantee page for the full terms.
How long does the fix window last?
30 days after launch. Defects in the delivered scope fixed at no charge.
What happens after the 30-day window?
You own the code and documentation. You can maintain it yourself using the runbook, or take the Maintain retainer ($997/mo) for API-change monitoring and patching with a 48-hour SLA.
Still have a question?
The audit call is the right place. 30 minutes, free, and you leave with answers plus three deliverable documents.
Book your Pipeline AuditYou know the answers. Let's build.
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